http://www.governmentnews.com.au/2015/09/liverpool-city-council-slammed-for-secrecy-on-outsourcing-contract/
" Liverpool City Council (LCC) in western Sydney has been censured by
the NSW Information and Privacy Commission (IPC) for not releasing key
information about a multi-million dollar outsourcing deal.
LCC outsourced its customer service centre in July to Queensland
company Propel Partnerships, and maintained that disclosing key
information about the deal in response to a request from the United
Services Union (USU) was not in the public interest."
Read the full article at http://www.governmentnews.com.au/2015/09/liverpool-city-council-slammed-for-secrecy-on-outsourcing-contract/
The article is well worth reading for those following the issue of local government call centers being contracted out
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